Julian Edward Delaney

delaneycv@gmail.com | HDI ITIL V3 A+ CE Net+ CE Sec+ CE Certified | IAT 2 / IAM 1 DoD 8570.1 M

Career Summary: Mr. Delaney offers 10+ years’ experience in Systems Administration and Desktop Engineering,

most recently serving Maryland’s Anne Arundel County Government Office of Information Technology (OIT). His

expertise supporting critical systems in secure, multi-platform, networked environments is reinforced by enhanced

research, analytics, diagnostics, and issue resolution experience. Mr. Delaney uses documented processes and

industry best practices to design deploy and maintain Enterprise and client systems. Mr. Delaney provides incident

escalation support for all levels of clients – executives to new users. He has authored multiple Knowledge Base (KB)

articles on security, compatibility, automation, configuration, and Operating System customization in order to train

small and medium project teams and implement continuous process improvements to increase customer satisfaction.

Education: 2000 GED with a desire to continue education and pursue a MS in Information Security.

Skills: Terminal, PowerShell, TCP/IP, DNS, Active Directory, Group Policy, HEAT DSM, Microsoft Deployment Toolkit

(MDT), System Center Configuration Manager (SCCM), VIP Support, Seasoned Musician (Guitar, Bass, Piano,

DAWs). Certifications: HDI CSR, ITIL Foundations V3, CompTIA A+ CE, Network +CE, and Security+ CE.

Anne Arundel County Government (Contractor, Jacobs Aerospace & Technology)

Mar 2014 – Present

Project Manager

  · Configures and implements SCCM 2012 R2 + MDT 2013 for enterprise wide deployment.

  · Leads Windows 10 deployment training sessions for Senior technical officials.

  · Analyzes real-time system data and installation logs to test and verify operability of existing and newly designed systems.

  · Assesses automation viability of various Government programs, services, and processes for practical application.

  · Conducts "as-is" and "to-be" analysis of multi-layered, interconnected projects and develops streamlined workflows and

provides detailed execution instructions (documentation).

  · Provides oversight and management of multiple programming/scripting initiatives and detailed systems design projects

including Anne Arundel County Kiosks for the following Departments: Planning & Zoning, MAPS, Recreation & Parks, and

Department of Aging and Film Editing Systems for EOC-Peg Studio.

  · Performs all duties (assigned and ad-hoc) with minimal supervision to execute abstractly defined policies and procedures.

  · Reviews deliverables and project results with offsite PM through conferences, reports, and evaluations.

  · Conducts cost-comparison studies and prepares written recommendations to Director of Operations.

  · Provides feedback and insight for change-management activities in regards to systems automation and O&M.

  · Prepares system specifications for new projects to ensure compatibility and alignment with project requirements.

  · Provides comprehensive analysis, documentation, and training/instruction for automated processes; designs paperless forms

(Google Docs) associated with the systems; prepares procedure manuals for the operation of the systems; creates and

follows data verification routines and standards.

  · Maintains existing systems through capture, review, and analysis of user and Department Technical Coordinators program

change requests (via direct email); performs compatibility, security, and benefit testing to develop recommendations and

potential impact reports; coordinates migration announcements, instructions, and schedules prior to the program change; and

monitors progress of program changes via client management, group policy, and follow-ups.

  · Researches and applies knowledge of modern trends, techniques, capabilities, developments, and projections for emerging

systems analysis and design, information systems management, and electronic data processing technologies and standards.

  · Presents findings in oral and written reports and presentations complete with detailed, easy to read charts and graphs.

  · Manages installs, upgrades, configurations, and tests of operating system software in a production environment.

  · Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the

appropriate media (e.g., removable drive / disk), create recovery disks, and recycle / degauss media as needed.

  · Applies industry best practices for management including effective communication, organizational structures, staffing patterns,

and managerial regulations in all day-to-day activities.

  · Reviews performance, application, and system logs, monitor system performance, authenticate / confirm completion of

scheduled jobs (e.g., backups).

  · Assists and instructs Government and contractor personnel to establish/maintain user accounts, establish account policies,

follows system and application operations and security procedures; Chartered information system security procedures for OIT

U.S. Citizen | TS/SCI Eligible

Page 1 of 2

  · Manages roll-out of a newly procured, fully automated software provisioning and configuration management (CM) system –

HEAT Client Management – for county-wide use. Install, configure and test software packages.

  · Troubleshoots and resolves system hardware, software, and communications problems performs automated and manual

backup and restore processes (e.g., Windows Server Backup, Windows System Restore, Acronis True Image, and EaseUS

Data Recovery, Backup, Partition Manager & PC Utility software).

  · Ensures secure, reliable client system operations by verifying the integrity and availability of all hardware, server resources,

systems and mission critical processes monitoring; supporting, and troubleshooting daily system processes; documenting

trends and anomalies for root cause analysis (RCA).

  · Organizes software and hardware upgrades/migrations with Department Directors and Technical Coordinators.

  · Installs, configures, maintains, troubleshoots, and repairs Windows XP, VISTA, 7, 8,10; Symantec Endpoint Protection;

Networked Printers; Bluetooth Devices; Microsoft Workstation Operating Systems and Applications (including MS Office 20032013);

Oracle 11g; Global Information Survey (GIS) Software.

  · Provides system/network administration and support to Windows and Virtual Machines (VMs) to include user account

management, workstation, server, scripts, disk configuration and administration.

Techspert Solutions

Jan 2007 – Present

Independent Technical Consultant

  · Provides training, education, and support to end users based on understanding their (business) needs, further enabling them

to maximize efficiency and comprehension; create personalized training aids and security briefings.

  · Performs data recovery, backups, and transfers for sensitive personal and professional information.

  · Installs, configures, troubleshoots, and repairs hardware, networked peripherals, Windows PCs and Windows/Mac laptops,

presenting an analysis of alternatives when necessary or requested; Risk analysis for security breaches / infection vectors.

  · Configures and maintains virtualized environments (UNIX, Linux, Ubuntu, CentOS, Debian) and Server 2008 R2: ADDS,

DHCP Server, DNS Server.

  · Provides comprehensive diagnostic reports to include corrective and preventative actions, improved hardware solutions, and

real-time equipment inventories; Setup, upgrade, and/or troubleshoot mobile devices (iOS, Android, and Blackberry).

KCI Inc.

Jan 2006 – Jan 2014

System Administrator / Warehouse Manager

  · Managed wireless router and hardware for RF scanners; Troubleshot/repaired Windows XP, 7 scanner severs and LAN

networks; Installed, configured, upgraded, troubleshot UPS world ship; FEDEX ship manager; Dazzle; Stone Edge Database;

Maintained excellent department service levels, ensured compliance with company regulations; Resolved application issues

with vendors.

Customer Commendations

“I was very impressed with the IT services that Mr. Julian Delaney provided for me; the County should be very grateful to have such

a great employee like Julian.”

- Department of Public Works User, June 2014

“I appreciate the outstanding IT service that you provide. You are very knowledgeable and helpful. You were genuinely interested in

helping me resolve the problem. Thank you again.”

- Department of Public Works User, November 2014

- Recreation & Parks Manager, April 2015

“Julian is very thorough and reliable; even after staying late, he returned twice the next day to make sure the problem was resolved.

Julian exemplified true dedication!”

“Thank you for your continued dedication to [the DSM] project, and making sure it succeeds.”

-OIT Assistant Information Technology Officer, August 2015

“For maintaining strong customer relationships throughout tenure on the project team, and making timely recommendations for the

winning Jacobs technical proposal to preserve our work with AACOIT. OIT clientele have [consistently] communicated to the

Director of Operations high praise for your individual as well as team contributions which played a major role in the successful

award!”

  · Works outside core hours to complete critical tasks and special projects (server decommissioning and installation, security

equipment installation, copper and fiber cable installation).

- ISG Proposal Award, December 2015

U.S. Citizen | TS/SCI Eligible | delaneycv@gmail.com

Page 2 of 2